1、 Why the price has changed and raised 5% to 10%？
Reasons：?
Risen of Wages in china and cost of material ，range around 15%—25%。
Value of currency (RMB) has increased, compare with last year 5%-7%
Strict China government tax，rules and regulation, increased 3%
Price on cufflink.hk still reasonable, we do not wish to lower of cost of production and supply a poor quality goods and services.

2、 I noticed that many of the product is no longer on sales, why ?
We have optimized our product line，we reduced from 13，000 cufflinks to 3000 cufflinks. These 3000 cufflinks are our best selling products，the rest of the items you might not able to find on this website. However if you have the products id，you can still contact us to make a factory order，but the order must comply with our new minimum quantity order, click here.

3、 Can I order items that no longer producing?
There is not current available stock items that no longer producing，however can make a factory order. Please contact the sales team for more information.

4、 Will there be a new product launch in the future?
Yes, every month, there will be 20 to 50 new designs added to our product lines to fulfill customer demands.

5、 What is your working hour?

2013 China’s Holiday

Days of producing for factory orders does not include in the holiday.
In fact, the Chinese New Year is the longest holiday. Our company is generally taking 10 days of holiday, but factory workers often took 15-25 days of vacation. Please be ready for accepting the delayed for producing due to this reason, our suggestion is making your order in advance if you in urgent.

6、Do you accept phone order ?
Yes, we accept phone order during working hours.

7、 Can order my own customized design ?
Yes, you can! Please contact our sales team, they will guide thoroughly, you can also check our guide on the website.

8、 I’m not satisfied with your sales team, I want to file a complaint, how?
You can email kevin@biilii.com or phone the mobile 86-13811111151(Kevin) to file a complaint.

9、 Is the price including the tax ?
Our cufflinks are sold by a Hong Kong company. In Hong Kong, there is not export tax, therefore our product price is not adding any export taxes.

10、 Do we have to pay the import tax?
Every country having different taxation system, please follow local taxation law and regulation.

11、 Can I get your cooperation for the taxes avoidance?
First of all, we hope you followed the local laws, rules and regulation, however, if there is any reasonable tax avoidance, we would give our full cooperation.?

12、 We have our own shipping agent, can you send our orders to our vendor ??
Yes, we can. You need to provide us authorize letter, shipping agent address and contacts. We will send your order to your vendor.?